Road Loading: accuracy, average loading time, vehicle utilization, loading error rate, on-time vehicle usage rate
Stock Management: Inventory accuracy, Stock Turnover Ratio, Stock Shrinkage Rate, Cycle count accuracy, Stock out Frequency
Combined Operational KPI: Cost per load, Daily load volume, Order Fulfillment Rate, Health & Safety Compliance Rate, Operational downtime
Customer Liaison & Relationship: Customer Satisfaction Score, First Contact Resolution Rate, Response Time to Customer Queries, Delivery Issue Resolution Time, Customer Retention / Repeat Business Rate, Customer complaint rate

Matric / Senior Certificate equivalent
Tertiary Qualification preferred (Logistics / Supply Chain Management / International Trade & Transport)
Minimum 6-10 experience in a roadfreight operational environment
Preferred experience: Key account management with strong ability to build good customer relationships. Solid Excel skills. Excellent communication skills.
Must be willing to travel 4 times a year for a few days at a time to various places in Africa and South Africa