Manage Expenses by …
• Create branch strategy annually - Part of Budget.
• Monthly monitoring and implementation of strategy as part of monthly reporting.
• Management of staff turnover. Must be measurable - HR targets.
• Achieving monthly branch budget.
• Detailed analysis of branch performance as per agreed report template by 16th calendar day of following month.
• Complete flash report on 1st working day of the following month.

Adherence to Policies & Procedures by…
• Conduct 10-20 client visits per month.
• Conduct gained and lost business meeting with sales monthly.
• Ensure call reports for own calls being completed.
• Weekly sales meetings conducted.

Operational Excellence by…

• Acknowledge Escalated Queries within 2 hours of Receipt.
• Provide or Monitor Feedback on escalated Queries within 24 Hours.
• Monthly Meeting with trade lane team.
• Ensuring non-conformances being issued against deviations from admin and service procedures.
• Integrity of the branch IT and communication systems are maintained.
• Ensuring and managing disciplinary procedures on deviation from admin and service delivery.
• Manage - Age Analysis & Directors age analysis.
• Manage RCG, ISF, AMS, ICS2 and ALL other related compliance with your operations manager.

Culture Accountability by…

• Three EEE's.
• Deliverables and general performance discussion quarterly.
• All recruitment and selection of staff decisions are actioned and advised to HR as per policy & procedure.
• All staff changes (new appointment, terminations, remunerations, transfers, promotions) advised to HR as per policy & procedure.
• Orientation of all new employees has taken place - departmental within 1st month of employment.
• Orientation of all new employees has taken place - company within 3 months of employment.
• Ensuring that of branch training and development takes place when forecasted for.
• Conference call meeting with General Manager on a weekly basis.

SKILLS:
• Must have a freight or similar management system.
• Must have a broad-based understanding of all organizational disciplines, systems and functions (Finance, HR, IT, Sales and Marketing).
• Must have an in-depth understanding of freight transportation operations, processes, methods and practices.
• Must know labour legislations with specific reference to compliance requirements.
• Must comply with commercial insurance and loss control policies and practice.
• Must be able to operate a computer.
• Must have managerial / people management skills.
• Must be able to demonstrate self-management.
• Must be able to conduct formal presentations and facilitate groups.
• Must be able to interpret financial information.
• Must have strong problem-solving skills.

• Minimum of Grade 12.
• Must have a degree (BCom) or Diploma in Supply Chain Management / Logistics /Freight / Transportation Level 5.
• Minimum of 7 years in a freight related environment.
• Must have 5 -10 years in a supervisory/managerial NQF capacity.