Key Responsibilities
• Act as the primary point of contact for key account customers, ensuring excellent service delivery.
• Provide regular updates to clients via email, phone, and meetings regarding shipment status.
• Coordinate with internal teams to track and communicate delivery progress.
• Assist in managing the full shipment lifecycle, from quoting to final delivery.
• Support the preparation of quotes and consignment documentation.
• Ensure all shipment information complies with customs and regulatory requirements.
• Verify accuracy of invoices, commodity codes, and shipment documentation.
• Identify and escalate any issues or delays, ensuring quick resolution.
• Assist with reporting on customer performance and service levels.
• Provide general administrative and operational support to the Key Account team.

Minimum Requirements
• Degree or Diploma in Logistics, Supply Chain, Business, or related field
• Strong interest in the Freight Forwarding / Logistics industry
• Excellent communication skills (verbal and written)
• Strong attention to detail and organisational ability
• Ability to multitask and meet deadlines in a fast-paced environment
• Proficient in MS Office (Word, Excel, Outlook)

Advantageous
• Exposure to Air, Sea, or Road Freight
• Understanding of customs processes and compliance
• Internship or work experience in a B2B customer service environment

Key Competencies
• Customer-focused mindset
• Problem-solving ability
• Strong interpersonal and relationship-building skills
• Proactive and willing to learn
• Ability to work independently and as part of a team