Key Focus Areas:
• Receive and process air freight booking requests from freight forwarders and customers
• Check available capacity, flight schedules, routings, cut-off times and applicable restrictions
• Liaise with airline operations and cargo departments to secure required capacity
• Confirm bookings and provide accurate flight, routing and cut-off information, daily departure confirmation update to Agents.
• Monitor bookings from confirmation through to uplift
• Follow up on no-shows, rollovers, delays, offloads and changes to bookings
• Coordinate booking amendments, cancellations and re-bookings where required
• Ensure all relevant shipment information is captured accurately
• Liaise with freight forwarders regarding cargo readiness, documentation and delivery cut-offs
• Provide information regarding rates, schedules, routings and available capacity, where applicable
• Maintain accurate booking records and operational reports
• Assist with resolving booking and service-related queries
• Escalate operational issues to the relevant airline or management team
• Maintain professional relationships with freight forwarders, airline representatives and other stakeholders
• Ensure all activities comply with airline procedures, cargo requirements and company policies

Minimum Requirements:
• 2–4 years' experience within the air freight / air cargo industry
• Previous experience in airline cargo, GSA or freight forwarding environment
• Sound knowledge of air freight booking processes and terminology
• Experience dealing with freight forwarders and airline cargo departments
• Knowledge of major airline routes, schedules and cargo capacity
• Strong computer literacy, including MS Office
• Experience with cargo booking or airline systems would be advantageous (Cargospot, COS)
• Excellent communication and customer service skills
• Strong attention to detail and administrative accuracy
• Ability to work under pressure in a deadline-driven environment
• Matric / Grade 12 required; relevant logistics qualification advantageous
• ATA procedures and air waybill processes
• Dangerous Goods awareness
• Perishable, pharmaceutical or other specialised air cargo (documentation requirements for Perishable, Pharma, Flowers etc.)
• Export documentation and cargo acceptance procedures
• Capacity management and flight planning
• Handling airline schedule changes and cargo disruptions

Blue Oak Personnel is a trusted recruitment agency with over 16 years of experience, specializing in the Freight Forwarding and Finance industries. By applying for this vacancy your CV will be uploaded to our system and will be considered for all current vacancies. If you have not been contacted within 2 weeks please consider your application unsuccessful.