Key Accountabilities:
• New Business Development:
o Identify and qualify potential clients through lead generation and prospecting activities.
o Develop and deliver compelling sales presentations and proposals.
o Negotiate and close deals in accordance with company policies.
o Manage the new business signup process, ensuring adherence to established procedures.
o Stay informed about industry trends, updates, and challenges, and share this information with relevant stakeholders.

• Client Management:
o Build and maintain positive relationships with new clients through regular communication (visits, phone calls, etc.).
o Provide excellent customer service by addressing inquiries and resolving any issues promptly.
o Meet reporting requirements to both management and clients as needed.
o Assist with handling client queries as required.

• CRM & Data Management
o Utilize the CRM system to effectively track and manage the sales pipeline
o Maintain accurate and up to date client information within the CRM
o Perform regular CRM updates as instructed by management

• Proposal & Quote Generation
o Prepare accurate and competitive quotes and proposals based on client requirements
o Ensure quotes and proposals adhere to company standards and formats
o Maintain effective communication with internal teams (operations and administration) to support proposal development.



• Pricing, Estimates & Client Rate Management
o Request estimates from the Pricing Team and review pricing to ensure it meets the client’s requirements and is commercially acceptable.
o Act as the primary point of contact with the client for all rate discussions, queries and negotiations.
o Liaise with the Pricing Team on any rate adjustments or client feedback, ensuring all revised pricing is reviewed and approved before being communicated or agreed.

• Administrative Duties
o Maintain a well-organized and up-to-date sales pipeline
o Complete all assigned reports, minutes of meetings and share with the organisation accurately and in a timely manner
o Complete all assigned reports (e.g., Co Reports) accurately and in a timely manner
o Schedule and manage meetings in the calendar and CRM system.
o Plan and document weekly sales activities
o Complete any additional reports as requested.
o Ensure a complete credit application package is submitted for processing by the Sales Manager
o Follow any other reasonable and lawful instructions provided by Management.

Minimum Requirements
• Minimum 5 years' sales experience in a freight forwarding and logistics environment.
• Diploma or Degree in Logistics, Supply Chain Management, International Trade, Transport Management, or a related field.
• Experience working on freight forwarding operating systems.
• Strong communication, planning, organizational, and problem-solving skills.
• Ability to manage multiple shipments, priorities, and deadlines within a fast-paced environment.


Sound understanding of:
• Incoterms
• Freight forwarding processes
• Customs compliance
• Multimodal transport operations